Shipping policy
Shipping Policy
Thank you for shopping with Silkloom. We take great care in preparing and delivering your handwoven silk pieces to you.
Processing Time All orders are processed within 2–5 business days. As each piece is handwoven and carefully inspected before dispatch, processing may take slightly longer during peak periods. You will receive a confirmation email with tracking details once your order has shipped.
Domestic Shipping (Australia) We offer standard and express shipping within Australia via Australia Post.
- Standard Shipping: 3–7 business days — Free on orders over $150 AUD / $9.95 AUD flat rate
- Express Shipping: 1–3 business days — $14.95 AUD
International Shipping We ship worldwide. International delivery times and rates vary by destination.
- Standard International: 7–21 business days — $19.95 AUD
- Express International: 5–10 business days — $34.95 AUD
Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.
Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through the carrier's website.
Lost or Delayed Parcels If your order has not arrived within the estimated timeframe, please contact us at [your email] and we will investigate with the carrier on your behalf.
Incorrect Address Please ensure your shipping address is correct at checkout. Silkloom is not responsible for orders delivered to an incorrect address provided by the customer.